Terms of Service
Last updated: 16 September 2026
1. Acceptance of Terms
By accessing or using Placewize ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Platform. If you are agreeing on behalf of an organisation, you confirm you are authorised to bind that organisation.
2. Description of Service
Placewize provides a platform for creating, managing and publishing 3D and augmented reality (AR) experiences. Depending on your plan this may include: uploading and converting 3D models and floorplans; optimisation and ambient-occlusion baking on our GPU infrastructure; material and variant configuration; AI-assisted image and 3D generation; plugins for CAD and 3D applications; shareable and embeddable viewers; client review tools including comments, markup and voice notes; our iOS and Android apps; and on-site AR positioning. Features vary by plan and may change as the Platform develops.
3. User Accounts
You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials, and we recommend enabling multi-factor authentication. You must be at least 18 years old. Organisation owners are responsible for team members they invite, and for anyone they invite to review a project.
4. Content Ownership
You retain ownership of all 3D models, logos and content you upload. Placewize does not claim ownership of your content, and does not use it to train AI models. You are responsible for ensuring your content does not infringe third-party intellectual property rights. As between you and us, output you generate using our AI features is yours to use; because AI systems can produce similar results for different users, we do not warrant that such output is unique or that it does not resemble other material.
5. Acceptable Use
You agree not to: upload malicious files; distribute harmful or illegal content; access other users' accounts; resell access without authorisation; or use automated tools to scrape data. We may also apply reasonable rate limits and fair-use limits to protect the Platform.
6. Mobile Applications
We grant you a personal, non-exclusive, non-transferable, revocable licence to use our iOS and Android apps for their intended purpose, subject to these Terms. You may not reverse-engineer, redistribute or modify the apps except to the extent the law permits. The apps are obtained through the Apple App Store and Google Play and are also subject to those stores' terms. Apple and Google are not parties to these Terms and are not responsible for the apps or for providing support for them.
7. Service Availability
Placewize is provided on an "as-is" basis. We strive for high availability but do not guarantee uninterrupted access. We may modify or suspend features with reasonable notice. This section is subject to section 11.
8. Payment, Billing & Credits
Subscription plans are billed in advance on a recurring basis for the term you select. Some features are instead paid for with credits bought as a one-off purchase. Credits are applied to your organisation, are consumed when the relevant processing runs, and are not transferable between organisations or exchangeable for cash. A credit is consumed once processing has been performed, including where you are not satisfied with the result. Prices may change with 30 days' notice. Failure to pay may result in suspension. Refunds are handled case-by-case, and nothing here limits any refund right you have under section 11.
9. Cancellation
Either party may terminate with 30 days' notice. Upon cancellation, experiences go offline immediately. Content may be exported for 30 days. After 30 days, content is permanently deleted. You may request deletion of your account and personal information at any time by emailing privacy@placewize.com; see our Privacy Policy for how that is handled.
10. Changes to These Terms
We may update these Terms as the Platform develops. If a change materially affects your rights, we will give account holders reasonable notice by email before it takes effect. Continuing to use the Platform after that date means you accept the updated Terms.
11. Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Where we are permitted to limit our liability for a failure to comply with a consumer guarantee, our liability is limited to resupplying the service or paying the cost of having it resupplied. Any limitation in these Terms applies only to the extent the law allows.
12. Limitation of Liability
Subject to section 11, and to the maximum extent permitted by law, Placewize shall not be liable for indirect, incidental, or consequential damages, including loss of profits or loss of data. Subject to section 11, our total liability shall not exceed the fees paid by you in the preceding 12 months. You are responsible for keeping your own copies of content you upload.
13. Governing Law
These terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of that state.
14. Contact
For questions, contact legal@placewize.com.