How can we help?

Answers to common questions, or reach our team directly — we usually reply within one business day.

Frequently asked

What is Placewize?

Placewize turns your 3D models and floorplans into interactive web experiences your clients can explore and place in AR — straight from a browser link, with no app to download. Upload a model, publish, and share the link.

Do my clients need an account to view an experience?

No. Published experiences have a public URL anyone can open. Clients can view the 3D model, launch AR, switch between material/colour variants, and read specifications — all from a browser link, no app or account required.

What file formats are supported?

Placewize is built around .glb (the web-3D standard), but you don't convert anything manually. Our free Universal Converter accepts most formats (OBJ, FBX, STL, DAE, 3DS, DXF, PLY, Rhino .3dm, Blender .blend and more) and produces web-ready .glb automatically. We also provide one-click export plugins for Revit, Rhino, SketchUp, 3ds Max, ArchiCAD, SolidWorks and Blender, and you can import PDF floorplans that convert to AR-ready 3D.

How does AR work on different devices?

On iPhone and iPad, AR launches via Apple Quick Look. On Android, it launches via Google Scene Viewer. Both run directly in the mobile browser — no app download required.

AR isn't launching on my phone — what should I check?

Open the link in Safari (iOS) or Chrome (Android) rather than an in-app browser (Instagram, LinkedIn, Messages) — use "open in browser" if you see it. AR needs a recent device (iOS 12+, or an ARCore-supported Android), camera/motion permission, and a data or Wi-Fi connection. If the AR button still doesn't appear, reload the page.

My model is the wrong size in AR — how do I fix the scale?

AR places models at 1:1 real-world size, so it depends on the export units. If it looks off, set a scale reference on the variant in the Models tab — match it to a known real-world dimension and re-launch AR. Floorplans are always placed at true architectural scale.

I'm an existing customer — where's my support?

Sign in and open Support from the dashboard for account-specific help, plugin downloads, feature requests and bug reports. This page is for anyone evaluating Placewize or not yet signed in.

Contact us

Prefer email? Reach us any time at support@placewize.com.